w88 online casino："I can’t see your eyes, but I understand your mood very well. Let my voice answer your questions and let my smile warm your heart."Visitor service is customer service work that deals directly with people, and volunteers who provide services over the phone need to convey their care for others with their voices. Behind every wiring microphone is the smile of a volunteer……(Reporter Zhang Xian)
Make the voice smile——Viewer call center (SPS)Volunteer Lin Shuqiang
In the team of Olympic volunteers, the volunteers in the spectator call center play an important and special role.
Every day, we have to face calls from viewers in different countries, regions and languages. Although we cannot communicate face-to-face with the audience, the audience can feel our smile and sincerity through our voices.
SPS——The place where dreams take off.
2004, the quadrennial Olympic ceremony was held grandly in Athens, Greece, the birthplace of the Olympic Games. During those days, I couldn't help but get excited again and again. I cheered for the Chinese Olympic athletes to win gold and silver, and cheered and cried as the five-star red flag was raised again and again. The Olympics brought more hope to the Chinese people.
From then on, the heart that had been quiet for a long time began to beat loudly, looking forward to, looking forward toOlympics's arrival; looking forward to, looking forward toOlympicsService!
As a college student majoring in foreign languages, it has always been my dream to use my major to provide language services w88 online casinofor the Olympic Games. It was the Audience Call Center that made my dream come true.
SPS——The place where dreams take off.
Special team, excitement starts with training
7月14日, we came from all directions with expectations for the Olympics, bid farewell to the short summer vacation, and embarked on the journey back to Beijing.
For the first time, it was the first time I saw students with dozens of years of age difference sitting in the same classroom. Among them, there are grandparents who are nearly seventy years old, uncles and aunts who are similar in age to our parents, and friends who are blond and blue-eyed international students. The youngest among them are us students from Beijing universities.
We all have different ages, different jobs, and different majors, but they all came to the audience call center with the same desire to serve the Olympics.
Later I found out that these "classmates" of mine had a lot of backgrounds. They include veteran experts from the European and American Alumni Association, majoring in foreign languages and rich experience; there are business elites from the banking and insurance industry who are good at telephone customer service, with strong professionalism and rich experience; there are also people from foreign countries who have great ambitions to serve the Olympics.
Relatively speaking, we college students have average language skills and lack of practical experience. We need to understand the other party's difficulties and needs within the shortest possible time after the call is made.
Therefore, we need to humbly learn from experts and strengthen the language. At the same time, we must be familiar with the business, master the soft skills of telephone service, and practice more.
Although the training lasted only a few days, we all gained a lot, and we are looking forward to the arrival of the on-the-job moment.
Work hard and keep smiling
“Hello, I am a volunteer###, I am happy to serve you. How can I help you? "Every volunteer who works in the audience call center is all too familiar with this standard and friendly opening statement.
Every day, we turn on the computer, enter our job number, put on our headphones, and quietly wait for the next call from the audience. As soon as the beep sounded, we immediately entered the state, smiling and using our voices to provide accurate and timely event information and city information to the audience.SPAProvided14language event information services), the audience's difficult needs are also different, butSPAThe enthusiasm of volunteers is always the same, the sincerity is always the same, and the smile is always the same!
My first phone call
12308When the hotline was first opened, the call volume was not very large. In order to improve the service level, our internal staff called each other to test and comment.
Since it is an internal test and everyone is very skilled in the business, we will ask some professional, specific and even tricky questions. Volunteers who are called for testing must fully enter the state, mobilize their knowledge reserves and professional skills, and do their best to answer questions and provide services.
The first time I was dialed for the test, before I could react, the instructor next to me quickly pushed me, and I immediately turned to the microphone and showed off the opening sentence I had practiced countless times - "Hello , I am a volunteer###, I am happy to serve you. How can I help you? ” The other party is a lady, “I want to bring sunscreen and mosquito repellent to the regular hall to watch the game?” Relying on my accumulated knowledge and professional judgment from several days of training, I immediately answered her - "Madam, according to our rules for watching the game, the security inspection of liquid items will be very strict. Taking into account the needs of the audience, as long as your sunscreen in100Items below one milliliter can be brought into the venue through security check. But mosquito repellent water is not allowed. Before I could finish my words, the other party started to complain - "What are your rules? Even if we are not allowed to bring drinks in, we are not allowed to bring mosquito repellent water? So why can we just use sunscreen?" "Madam, I understand your mood, but in order for you to watch the wonderful game more safely,The entry security inspection process for liquid items may be complicated, so it is recommended that spectators try not to bring liquid items with them. Eye drops are a type of medicine. If you must carry them for health reasons, you can explain the situation to the on-site security personnel and bring them into the venue after passing the inspection.
This is my first phone call. Although it is not as exciting as I imagined, it is enough to remember.
We are a family
w88 casino games loginA call center is like a home.
Unforgettable when we were working the morning shift together5The morning when we got up at past o'clock and ran to catch the shuttle bus, we will never forget every simple lunch we enjoyed together after our busy work. We will never forget the happy expressions on our faces after we answered a successful phone call. I don’t know how to translate a noun, so everyone looks it up in the dictionary and discusses it.
We are like comrades in the trenches, fighting together, living together, and going all out.
Embrace your dreams and fly together
We have no wings, we fly with love, Our mood is as blooming as mountain flowers, Our expectations are full of sunshine. Happiness is a medal, Devotion never makes you sad, Let glory and dreams join together, Let the colorful and brilliant passion ripple. We are full of energy, We are enthusiastic and cheerful, Our sweat polishes the five rings, Our smile blooms for Beijing. Have dreams in your heart, The steps are full of energy, Let confidence fly with the Olympics, Let youth and Beijing imagine harmony.
This is our life, our desire.Participating in Olympic volunteer service, what you contribute is sweat, what you experience is touching, what you purify is your soul, what you gain is happiness, and what you realize is the value of youth.
In volunteer service, we pay, we gain, and we are happy!
There is a dream, started by me, that melts sweat into a smile on your face.
The sea and sky are vast, I am the gust of wind, flying the flag to the north, south, west and east.
Who is not moved by the glory of human nature.
My heart is a bright fire.
Everyone is equally useful. Volunteered and agreed.
Forget yourself and broaden your mind. I am a star, dotting the sky.
I am a star, and every volunteer is a star.
Let the voice smile, let the smile bloom, and let the life of the volunteers be engraved deep in the memory of each of us.
